1. GENERAL

1.1 The domain ralfgregormusic.com is a website operated by Ralf Gregor Music, (hereinafter referred to as "Ralf Gregor Shop", "us" or "we"), located at Bogenstraße 51, 20253 Hamburg, Germany.

1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or "you") place an order via www.ralfgregormusic.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3 In order to make purchases on our web site, the Customer must, according to German law, be at least 18 years old.

1.4 Ralf Gregor Shop reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Ralf Gregor Shop will inform the Customer of this and await the Customer's approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Ralf Gregor by Ralf Gregor Music or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Ralf Gregor by Ralf Gregor Music.

1.6 All products offered by Ralf Gregor Shop are protected by copyright. Each product is licensed to a single user for personal use only. Customers are not permitted to copy, distribute, share or transfer the product they have purchased for sale to any third party or person. In some cases, Ralf Gregor Shop may encrypt its digital products to provide additional security.

2. ORDERS

2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Ralf Gregor Shop. Ralf Gregor Shop recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

3. PRICES AND PAYMENT

3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including VAT (for delivery within the EU). VAT is not included in countries outside the EU.

Ralf Gregor Shop offers free shipping worldwide.

3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the product / products are finally delivered.

3.3 The Customer can see prices, and choose to pay in the following currencies:

• EUR - €
• USD - $

3.4 All transactions to purchase our products are processed through the online payment gateway PayPal™. These allow customers to use common types of credit and debit cards in different countries. Card information is not stored with us and all card information is processed via SSL encryption. Please read the terms and conditions for the payment gateway selected for the transaction as they are responsible for the transactions carried out.

4. DELIVERY OF DIGITAL PRODUCTS

4.1 All digital streaming media (video bundles) purchased at Ralf Gregor Shop are accessible immediately after purchase. The Customer is directed to our website immediately after checking out with PayPal™ and receives a personal password to stream the purchased video bundle. The Customer needs Internet access on any common streaming device such as smartphone, tablet, computer, notebook or Smart TV. Streaming media is available online and can be viewed by the Customer as often as you like for 90 days from the date of purchase.

4.2 For all other digital products purchased at Ralf Gregor Shop, such as e-books, audio books or digital music, the Customer receives an individual password immediately after purchase in order to access the protected download page. Here, you can immediately download the purchased product on your device, such as smartphone, tablet, computer or notebook. The personal password for the download page is valid for 48 hours from the date of purchase to download the purchased files.

4.3 If you may not be redirected to the download/streaming area on our website after purchasing a digital product or you do not receive an e-mail from PayPal™ with your order confirmation after placing the order, please contact our customer support via email to support@ralfgregormusic.com with your transaction details. We will get back to you as soon as possible, usually within two business day.

6. RETURNS, WITHDRAWAL & EXCHANGE

6.1 All purchases made from Ralf Gregor Shop are non-refundable. 

6.2 All digital products offered for sale at Ralf Gregor Shop are considered "used" after given access to the the download area, after downloading or opening. Unfortunately, this means that we have a strict no-refund policy for dissatisfaction with the product and do not accept returns, withdrawals, exchange, credits or refunds.

This applies equally to all analogue products of the Ralf Gregor Shop, such as personalized photo prints, cards, CD’s, physical books or other analogue media formats, that are individual copies personalized for the respective customer.

7. ADDITIONAL INFORMATION

Ralf Gregor Shop reserves the right to refuse a customer's order without giving reasons. Ralf Gregor Shop will refund the rejected customer the price paid for the purchased products within 2 business days via PayPal™ transaction.

8. FORCE MAJEURE

Ralf Gregor Shop shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Ralf Gregor Shop shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Ralf Gregor Shop have the rights to cancel the purchase with immediate effect.

9. CHANGES TO THE TERMS AND CONDITIONS

Ralf Gregor Shop may make changes to the Terms of Conditions from time to time. When these changes are made, Ralf Gregor Shop will make a new copy of the Terms and Conditions available on its website.

Your continued use of our website after any changes to the Terms and Conditions means you accept the changes.

10. GOVERNING LAW

These General Terms and Conditions and any separate agreements in which we offer services to you shall be governed by and construed in accordance with the laws of the Federal Republic of Germany.

11. CONTACT INFORMATION

Communication between the Customer and Ralf Gregor Shop, occurs via e-mail to support@ralfgregormusic.com or by postal mail as follows:

Ralf Gregor Music
Bogenstraße 51
20253 Hamburg
Germany

Terms and Conditions last updated 2024-01-20