Valid from 2024-01-20

This privacy policy describes what personal data we at ralfgregormusic.com collect from you and how we use your personal data. The privacy policy also describes your rights and how you can exercise them.

1. When do we collect your data?

We collect your data when you:

• Purchase our products.
• Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.
• Sign up for our newsletter.
• Send us pictures or other information.
• Using our contact form.
• Access our website. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy
• When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

2. What data do we collect?

• Your contact information – name, postal address, mobile or telephone number, email address.
• Your IP address and information about how you use our website.
• Purchase details including your transaction number.
• Your order history.
• Customer service information – all kind of communication and correspondence between you and our customer service department.
• If you are browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

3. Data we don’t collect or process

We do not store or process data from your credit cards such as card number, expire date or CVS number. We don’t ask you to provide personal identification number. The payment provider is responsible for collecting and processing that kind of data. Below you can find our payment provider and a link to their Privacy Policy.

PayPal – PayPal Privacy statement

4. Why do we process your personal data?

Once you have provided your personal information to us at Ralf Gregor Shop, we will use this information for the purposes and with the support of the legal basis set forth below:

• In order to fulfill our agreements with you as a customer, such as handling and delivering your order.
  The purchase agreement we have entered into with you is the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and to fulfill this agreement with you, eg. so we can deliver your order and get paid.
• To be able to handle customer service issues such as questions about our products, delivery and complaints.
  We will process your information in order to fulfill our obligations under applicable consumer law and we will process your information based on the legal basis based on our purchase agreement with you.
• In order to meet the requirements of tax and accounting legislation – to declare and count our sales.
  The legal basis is to be able to fulfill our legal obligations under law.
• In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft.
  It is our legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unlawful use of our services.
• To process additional data such as photos, videos and other media, for various promotions or lotteries, only in cases where you participate in these events.
  The legal basis is our legitimate interest in having the opportunity to administer or follow up competitions and events such as confirmation of entries, questions or information about winners.
• To send our newsletter and promotional material – only in cases where you give your consent to it.
  The legal basis is our legitimate interest in being able to give information about, and market our products.

5. Who do we share your personal data with?

We will never sell any of your personal data to a third party, and do not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:

• We provide your name, address, email and possibly phone number to the shipping company that delivers your product.
• We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires thi
• Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

6. How long we store your data

We will keep your data for as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations. 

This means that we keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations.

• We store your personal data that you have submitted during your registration for our newsletter until you ask us to remove your subscription. You can at anytime unsubscribe from our newsletter.
• We store your personal data during the production and delivery of products as well as the time period specified in the Terms & Conditions , but not longer then three (3) years.
• In order to ensure compliance with legal requirements, such as the accounting act, we store your personal data in the accounting system as long as we are obliged to save the information in accordance with applicable la
• In case of collecting personal data for the purposes of particular campaigns, lotteries or any other promotions, we only store the data for as long as necessary to fulfill our obligations to the participants.

7. Analysis Tools

This website uses Google Analytics®, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files stored on your computer, enabling the analysis of the use of the website. The information generated by cookies on the use of this website (including the IP address) are in the context of using Google Analytics conferred on a Google server in the U.S. and stored there. Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other use of the website and Internet services. Google will transmit this information to third parties if required by law or if third parties process this data on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, it is important to note that you cannot use all features of this website. By using this website you agree to the processing of your data by Google in the manner described and for the purpose mentioned above.

8. Cookies

In some areas of our website, we reserves the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses. We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. 

Please read our Cookie Policy to learn more about how we use cookies and how you can manage them.

9. Security

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

10. Links to other websites

For your convenience and information, our website may provide links to other sites that may be operated by companies not affiliated with Ralf Gregor Shop. These companies may have their own privacy notices or policies, which we strongly suggest you review.

11. Changes

This Privacy Policy may be updated periodically to reflect changes in our personal information practices. Please review this Privacy Policy from time to time to stay updated on any changes. 

12. Last updated

Our Privacy Policy was last updated 2023-04-20. You can view the most current version of the Privacy Policy at any time by clicking on the hyperlink “Privacy Policy” located in the footer area of the Ralf Gregor Shop website.

13. Contact

If you have any questions, you can contact us at any time by sending a message to: support@ralfgregormusic.com,

or by sending a letter to:

Ralf Gregor Music

Bogenstraße 51

20253 Hamburg

Germany